Effective 25 May 2018.
Please read this document carefully before proceeding to understand what use of our website and services will mean to you and your Personal Data (as defined by the GDPR).
Should you have any questions relating to consent of your data and things like opting out of email notifications, they can be handled directly by logging into your account on our website and managing your subscriptions in your account settings.
4. Data We May Collect
By creating an account with us we will collect certain information about you such as; your chose profile nickname, email address, postcode/location, age/date of birth, star sign, country, town, gender, sexual orientation. You also have the option of providing us with additional personal information such as; your height, hair colour, eye colour, figure, smoker, and pictures of yourself (profile pictures) along with other information you voluntarily disclose either by messaging users or in your profile “flirt text”.
If you create an account with your Facebook details we will receive your email address and publicly available profile information from Facebook, we will have no access or ability to post on your Facebook account and will never use your Facebook data for any other purpose than creating your account.
This data can be considered as Personal Data such as your name, IP address, email etc. With any and all Personal Data this information will be stored securely and only kept when necessary such as providing you with matches related specifically to your stored information and allowing other members to view your profile. Certain information could also be considered as Special Category Data like your sexual orientation. We understand the sensitivity of this data and make sure it is stored and handled with additional care.
The Personal Data we collect will be held with us for as long as you use our services. Once every 24 months all data that is not in use will be deleted from our systems along with all backups or archives unless we are required to keep it in accordance with any other applicable UK laws such as for tax or accounting reasons. We can also delete your data by submitting a request to our DPO or deleting your account in your account settings, this action cannot be undone.
When you delete your account all information we hold about you will be removed from the website and deleted apart from details of any purchases you have made on the website or your email address. We retain your email address to prevent risks to our business like spam accounts and prevent fraud risks, this data will be anonymised where possible.
5. MarketingWe do not sell or purchase any data to or from any other third parties.
We will never send you any marketing information on any topics, we know you already have enough to deal with so we don’t market to any of our members.
When you use our services we make your information publicly available to all other members, only people logged into an account on our website will be able to view your profile. You have the option of blocking certain profiles if you do not want them to be able to view your profile, you are also able to make the pictures on your profile only visible to your friends. This option can be controlled in your account settings when you upload the picture. If you do not agree with these processes, you are able to delete your account which will remove your content from our website and our servers. You can also delete your account by emailing our DPO.
It is also possible for your account to show up in searches by members depending on the criteria selected, this function cannot be turned off, we provide an open dating website for all members to be able to view and communicate with profiles is crucial to the experience we offer. If you are having issues with certain members or do not want them to be able to view your profile or send you messages you can block that person by visiting their profile page.
We never store or process any payment details, the specific details of your payment will be handled by our third-party payment providers which are shown to you if you decide to add coins to your account. These partners change from time to time and they will be explained to you when you select your payment method. Any data passed to them will be done securely via HTTPS and only for the purposes of processing and registering your payment. We will store a record of all completed payments as part of our account processes.
8. Use of Your Information
VK Trading BV use the information that we collect from you to match you to potential partners and allow you to browse other active profiles or be found by another member of our site with matching interests. In addition to this we may use the information for one or more of the following purposes:a. To provide information to you that you request from us relating to our products or services.
b. To inform you of any changes to our website, services or goods & products.
c. Handle any support requests or contact you make to us directly.
We will never pass or sell your information to any third parties for marketing purposes under any circumstances, we believe heavily in the integrity of our clients and only believe you should be contacted with relevant information.
Section 4 mentions the data we collect in more detail.
Section 5 mentions our marketing processes in more detail.
Section 6 mentions our profile and application processes in more detail.
9. Storing Your Personal Data
In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely and regardless of the companies’ location we will only deal with companies that can prove they are GDPR compliant and be governed by a Data Processing Agreement which we will monitor heavily.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, however we take every reasonable step possible to ensure your data is safe and encrypted. Be aware that sending such information is entirely at your own risk.
Your data can be stored in multiple ways; we store your data on our website to allow you to use our services. We also store your data on an online secure cloud backup and a local backup to help re-establish all of our user details should we ever suffer a loss of data or data breach to recover any lost or potentially infected data.
We will only ever store data that is a maximum of 24 months old to help maintain accurate record keeping, when data has not been used for a 24-month period it will be deleted or archived from our active records as we believe after this time data will no longer be relevant or required in providing our services. Your data will be archived in circumstances where it is required to be retained under any other EU laws, when this does not apply the data will be deleted.
If you decide to delete your account with us, we will delete all of the information we hold about you that isn’t required for meeting other legal processes. This means we will keep records of financial transactions you have made with us. This also means we will keep records of the email address you used to create an account with us for the purpose of blocking that email from creating another account, this is to help protect us and our users against spam and fraud. All other information will be deleted.
10. Details of Data TransferYour data will only ever be transferred via secure methods to ensure that your data is as safe as possible and never knowingly or negligently passed to any unwarranted third parties.
Your data will never be willingly passed to any individual/organisations/companies that do not comply with the GDPR in full even if they operate outside of European Economic Area.
11. Accurate Record KeepingWe try our hardest to only keep accurate records of any Personal Data we store, if you ever need to update any of your information we hold this can be done by contacting our DPO.
Any data we hold that has not been accessed within the previous 24 months will be automatically archived or deleted as noted in section 9 above.